TERMS & CONDITIONS
Lionheart Sports Incorporated, “LHS”, sells the goods listed in the catalog of its suppliers (“Goods”, which expression shall as the context admits refer to all or any of such Goods) exclusively upon the terms set out below (the “Terms''). The “Customer” shall refer to any person, firm, company or other organization placing an order for any goods. The placing of an order or acceptance of the goods is deemed to constitute an agreement to observe and be bound by the terms and any concession, latitude or waiver that may be or may have been allowed by the company at any time shall not prevent the Company subsequently exercising its full rights under the Terms. “Time will not be the essence of the contract”. Part and late deliveries will not, therefore, be a justification for withholding payment in any case.
Minimum Order Quantities:
For the production of cut & sew custom apparel items and first-time custom orders, we have a minimum order quantity requirement of 12 units per color/design.
In the case of sublimated products, we offer the flexibility of reordering quantities below the minimum MOQ of 12 units within a three-year timeline from the initial order. However, please note that surcharges will be applied for sublimation reorders with quantities below the minimum MOQ.
Samples:
Samples are available upon request, but limited to stock on hand. Credit card information must be taken to receive samples. If samples are not returned within 30 days, the credit card will be charged the full amount.
Graphics / Proofing:
Illustrations are for visual reference only; actual products may vary. Logos may not be to scale.
LHS will make every effort to represent the true product and logo color in our proofing process.
Each computer monitor can show slight color differences and we can not guarantee that colors will appear exactly as seen on your monitor.
Certain differences between proof and final product are not reasons for termination of implied contract.
the client will be responsible to notify lionheart of the specific color reference.
Color matching between different fabrics may vary.
Color matching will be attempted by LHS for exact products, but it is the sole responsibility of the client to provide color references / Matches.
If specific color references are not provided, Lionheart’s default colors will be applied.
If specific color references are not provided, Lionheart’s default colors will be applied.
Product sizing matches our current tech packs.
For repeat orders of non-sublimation products, Lionheart will make every attempt to match previous colors; however, this cannot be guaranteed, as threads, fabrics, and dye lots can change from order to order.
There are no minimum order quantity restrictions on repeat sublimation orders to a maximum of 3 years from the initial order. Surcharges may apply.
Products sourced from domestic providers may have different fabric, fit, or color differences when compared to previous orders due to the current stock availability.
Pantone and Gradient Color Match:
Color Variation:
The final color and gradient fade result may vary when compared to the graphic design on screen. This variation can occur due to several factors:
Manufacturer Differences: Manufacturers may work with different sublimation materials based on the type of product, which can impact color reproduction.
Fabric Variations: The final color and gradient result may also vary on each garment due to differences in fabric materials.
Screen-to-Fabric Discrepancy: Please note that colors and gradients displayed on computer screens may not precisely match the final colors on the fabric. Differences in screen settings and calibration can affect color perception.
Samples/Color codes provided by the client for color match:
While we make every effort to match the colors and gradients as closely as possible to the provided samples or color codes for reference, variations can occur in the sublimation process.
Tolerance:
We aim to maintain color consistency within an acceptable tolerance range. However, minor color variations may still be present.
Quality Assurance:
We employ quality control measures to minimize color discrepancies, but it is important to acknowledge that sublimation is a complex process with inherent variations.
Customer Acknowledgment:
By placing an order for sublimated apparel, the customer acknowledges the potential for color variation and understands that the final product may not precisely match the provided Pantone and gradient references or any provided sample.
Communication:
We encourage customers to communicate their specific color expectations and requirements during the order placement process to minimize any potential discrepancies.
Returns and Refunds:
Due to the nature of sublimation printing, color variation within an acceptable range does not constitute grounds for product returns or refunds.
Logos:
Client is responsible for providing logo files in ai or eps format for optimal resolution. If digitization of logos is required, surcharges may apply.
Clients must have appropriate authorization/authority to use any logos/artwork provided. Lionheart is not responsible if the client provides unauthorized logos/artwork.
Lionheart reserves the right to accept or reject any order, including those with offensive or copyrighted content.
Final Proof Approval:
Official acceptance of the final proof would be any written approval sent that would be deemed “reasonable” to your affirmation to proceed with the order. Eg.: “approved”, “go ahead”, “looks good”, etc.
Once you approve this order for production in writing, you are accepting all terms and conditions contained within the final proof.
The information contained in this final proof supersedes any and all prior communication regarding the details of this order.
Lionheart is not responsible for any mistakes, omissions, or errors contained within the final proof; it is the sole responsibility of the client to review the final proof for the accuracy of all details. If any mistakes, omissions, or errors are contained within the final proof, the client must notify lionheart in writing before signing off and approval.
It is the client’s responsibility to promptly inform us clearly and in advance regarding any deviations, changes, or adjustments required from the original artwork provided for the main order, by providing accurate and comprehensive order details, including specific graphic specifications, sizing, color choices, additional samples, and any other relevant customization instructions.
Once the order has been confirmed, there cannot be any amendments or alterations made.
If any remakes are required due to an error in the approved final proof, the client assumes responsibility for the cost of the remake.
Timelines:
The timeline for the conclusion of the order is an estimated 6 to 7 weeks after the approval of the final proof design and payment confirmation.
All manufacturing times expressed as “lead times” are approximate dates, and commence from confirmation of the final proof and applicable deposit is submitted by the customer.
Specific guaranteed deadline requests for delivery of product can only be met if the customer does so in writing prior to final proof confirmation. Deadline requests made after final proof confirmation can only be met at the discretion of LHS.
Product Availability:
LHS will always endeavor to make all fabric colors and types available. However, it is at the discretion of LHS to change or discontinue any garment type, fabric type, or fabric color.
Colors from different dye lots may not fully match. Repeat custom orders are only possible if LHS has access to the same materials used for original order. In any case where this is not possible, no claim can be made against LHS.
Payment Policy:
Due to the nature of custom apparel manufacturing, a 50% deposit is required upon confirmation of final proofs, with the balance due prior to shipment. Upon entering this purchasing arrangement with LHS the client is agreeing to preauthorize payment on any outstanding balances once the normal credit term has elapsed.
Upon approval of the designs, lionheart requires any of the following: an official purchase order, a 50% deposit payable via credit card or cheque, or in some circumstances a signed lionheart estimate.
Full payment or balance of payment is due when the order is ready to be shipped.
Shipping:
All shipping costs will be at the customer’s expense.
Orders are shipped F.O.B. from our warehouse by the most economical carrier via ground delivery, and charges are based on weight and destination.
Customers can also upgrade their shipping to air or express freight at their expense. If a shipment is refused, the customer will be charged for all freight and handling charges.
The client is responsible for providing an accurate and up to date shipping address for each delivery prior to shipment.
It is the client's responsibility that the address provided is open and accessible during regular business hours.
Upon receipt of your goods into our facility, Lionheart will make every effort to ship out your goods within 48 business hours.
If you require a delayed shipment date, beyond this 48 hour period, Lionheart would need to be notified upon order confirmation. Ie: Order ready for shipment 1st of July, client requests shipment date of 5th of July. This may incur storage fees.
Lionheart will make every attempt to ship your order full and complete - if in the event the shipment is partial, you will be notified in writing in advance,
If any shipments are returned to Lionheart or are held at a third party courier as a result of an incorrect address provided, and or, the delivery address not being closed during regular business hours, any associated costs for re-delivery or storage will be the responsibility of the client.
If any shipments are lost, misplaced or damaged in transit, it is between the client and the third party courier to resolve the matter; however, Lionheart will do everything in its power to assist in its retrieval.
Lionheart uses the most cost effective shipping methods, if a client requests any expedited shipping methods such as overnight or 2 day service, (depending on location) the additional associated fees will be the responsibility of the client.
Lionheart uses professional couriers that give set guidelines upon shipping durations; however, these are estimates and cannot be guaranteed.
If a client wishes to use their own courier service for the collection of the product (or personally pick it up at our facility) Lionheart must be notified upon order confirmation. At a later date, Lionheart will specify shipping details such as box dimensions and weights.
Remote locations may incur a surcharge. In certain circumstances the address may be undeliverable, at which point, Lionheart will attempt to deliver to the nearest courier depot. Lionheart does not ship to PO Boxes.
Overdue Accounts:
Past due accounts will be charged at the rate of 1.5% per month (18% per annum).
Cancellation & Refunds Policy:
Upon written confirmation of the order, any cancellations made within 48 hours of the initial approval, there will be no fees incurred.
Cancellations made after 48 hrs from initial approval will be subjected to 50% payment of the full invoice.
Cancellations made after 2 weeks from initial approval will require payment in full of the invoice’s balance.
LHS makes every effort to ensure its clients are satisfied. However, in the event of a refund request, it will be at the discretion of LHS to review the necessity of such a claim.
Warranty:
LHS products are designed and manufactured to the highest standards, and we seek to protect the customer from legitimate manufacturing defects of LHS products for their normally intended purpose.
Warranty requests must be brought to the attention of LHS within 30 days of receipt of the order and requests are subject to LHS inspection and a return authorization number must be obtained for any returned item.
Warranty claims for team uniforms should be reported to LHS within 30 days from the commencement of the playing season. These claims will be subject to inspection by LHS.
Once notification of a warranty issue has been sent to LHS, the client must work with LHS within a timeframe specified by LHS to resolve the warranty claim. Failure to provide details within this specified timeframe can void your warranty claim.
Receiving goods:
All orders must be checked upon receipt, and any quality or quantity discrepancies submitted to LHS within 7 days. LHS will determine appropriate action on a case by case basis.
Returns:
No returns are allowable on custom products.
LHS completes quality inspections on all products prior to shipping. Please check your order carefully upon receipt.
Customers must notify LHS of any claims for shipping errors, or damaged goods within 7 days of receipt of shipment. Upon receipt of notice LHS will issue a Return Authorization Number (RA#) and LHS will not accept any returns without a RA#.
All returns must be shipped prepaid, and packages sent C.O.D or without a RA# will be refused.
Webstores:
A Final Proof will be provided with product specifications, artwork design, logo placement.
A Final Quote will be provided with the price of each custom product.
Once the Final Proof and Quote are agreed upon, no alterations or additions can be made once the webstore goes live, which is typically within a 72-hour period or the agreed upon date.
A minimum order quantity of 12 garments per style is required and should the minimums not be met, the client agrees to purchase the balance to meet the minimums.
If in the event the 12 minimum requirement is not met, and at the discretion of Lionheart a refund is sanctioned, a refund will be issued to the purchaser, and the client will incur an additional administrative flat fee of $250.
The webstore can be open for a period of 7, 10, or 14 days. If an extension of the opening period is required, Lionheart must be contacted in writing at the earliest possible opportunity.
A successful webstore is dependent on the promotional efforts of the client via direct contact with its members, email campaigns, and/or social media. Lionheart is happy to support client webstores with its own social media efforts, at the request of the client.
Once the buying window for the web store is closed, the orders will be submitted into production typically within a 48-hour period.
On all webstore orders once an order is purchased, there can be no refunds or exchanges after the closure of the webstore as custom production has begun.
Production of your custom apparel is approximately 5-7 weeks.
Product delivery will occur to one address, product will not be delivered to multiple individual addresses.
Once the order is determined to be complete and accurate, the order will be shipped, and at that time Lionheart is not responsible for the accurate distribution of the product within the client’s organization. In any event of a partial shipment, the client will be notified in advance.
If member recipients input shipping addresses outside of province this will artificially incur extra charges. We advise that if this is the case one shipping address is given to all members
A fully comprehensive Packing Slip and Client Distribution List will be provided with a detailed list of individual purchasers.
Privacy Policy:
Lionheart may collect certain personal information from you to process your custom apparel orders and provide you with the best possible service. This data may include but is not limited to your name, contact information, shipping address, and payment details.
Your personal data will be used solely for the purposes of processing and fulfilling your custom apparel orders, managing your account, providing customer support, and improving our services. We will not use your information for any other unrelated purposes without obtaining your consent.
We implement robust security measures to protect your personal data from unauthorized access, loss, or misuse. Access to your information is restricted to authorized personnel only, and we utilize industry-standard encryption technologies for data transmission.
We will not sell, rent, or trade your personal data to third parties for marketing or promotional purposes. However, we may share your information with trusted service providers involved in order processing, such as shipping carriers and payment processors, to fulfill your custom apparel orders.
We will comply with all applicable data protection laws and regulations in handling your personal data. If required by law or legal authorities, we may disclose your information to meet legal obligations or protect our rights, safety, or property.
By engaging with our services and providing your personal data, you consent to the collection, use, and protection of your information as outlined in this privacy policy disclaimer.
Disclaimer:
Every effort has been made to ensure that the information on this website is correct, but we can not guarantee 100% accuracy and reserve the right to change the information on this website at any time without notice.