Terms and Conditions

Lionheart Sports Incorporated, “LHS”, sells the goods listed in the catalogue of its suppliers (“Goods”, which expression shall as the context admits refer to all or any of such Goods) exclusively upon the terms set out below (the “Terms”). The “Customer” shall refer to any person, firm, company or other organization placing an order for any goods. The placing of an order or acceptance of the goods is deemed to constitute an agreement to observe and be bound by the terms and any concession, latitude or wavier that may be or may have been allowed by the company at any time shall not prevent the Company subsequently exercising its full rights under the Terms.  “Time will not be the essence of the contract”. Part and late deliveries will not, therefore, be a justification for withholding payment in any case.

Production Lead Time:

All manufacturing
times expressed as “lead times” are approximate dates, and commence from
confirmation of the final proof and applicable deposit is submitted by the
customer.

Specific guaranteed deadline requests for delivery of product can only be met if the customer does so in writing prior to final proof confirmation. Deadline requests made after final proof confirmation can only be met at the discretion of LHS.

Product Availability:

LHS will always endevour to make all fabric colours and types available. However, it is at the discretion of LHS to change or discontinue any garment type, fabric type, or fabric colour. Colours from different dye lots may not fully match. Repeat custom orders are only possible if LHS has access to the same materials used for original order. In any case where this is not possible, no claim can be made against LHS.

Payment:

Due to the nature of custom apparel manufacturing, a 50% deposit is required upon confirmation of final proofs, with the balance due prior to shipment. Upon entering this purchasing arrangement with LHS the client is agreeing to preauthorize payment on any outstanding balances once the normal credit term have elapsed. 

Samples:

Samples are
available upon request, but limited to stock on hand. Credit card information
must be taken to receive samples. If samples are not returned within 30 days,
the credit card will be charged the full amount.

Shipping:

All shipping costs will be at the customer’s expense.

Orders are shipped F.O.B. from our warehouse by the most economical carrier via ground delivery, and charges are based on weight and destination.

Customers can also upgrade their shipping to air or express freight at their expense. If a shipment is refused, the customer will be charged for all freight and handling charges.

Receiving goods:

All orders must be checked upon receipt, and any quality or quantity discrepancies submitted to LHS within 7 days. LHS will determine appropriate action on a case by case basis. 

Returns:

No returns are allowable on custom product. LHS completes quality inspections on all products prior to shipping. Please check your order carefully upon receipt. Customers must notify LHS of any claims for shipping errors, or damaged goods within 7 days of receipt of shipment. Upon receipt of notice LHS will issue a Return Authorization Number (RA#) and LHS will not accept any returns without a RA#. All returns must be shipped prepaid, and packages sent C.O.D or without a RA# will be refused.

Refunds:

LHS makes every effort to ensure its clients are satisfied. However, in the event of a refund request, it will be at the discretion of LHS to review the necessity of such a claim.

Warranty:

LHS products are designed and manufactured to the highest standards, and we seek to protect the customer from legitimate manufacturing defects of LHS products for their normally intended purpose.

Warranty requests must be brought to the attention of LHS within 30 days of receipt of the order and requests are subject to LHS inspection and a return authorization number must be obtained for any returned item. Once notification of a warranty issue has been sent to LHS, the client must work with LHS within a timeframe specific by LHS to resolve the warranty claim. Failure to provide details within this specified timeframe can void your warranty claim.

Graphics / Proofing:

LHS will make every effort to represent the true product and logo colour in our proofing process. Each computer monitor can show slight colour differences and we can not guarantee that colours will appear exactly as seen on your monitor. Certain differences between proof and final product are not reasons for termination of implied contract. Colour matching will be attempted by LHS for exact products, but it is the sole responsibility of the client to provide colour references / Matches. 

Overdue Accounts:

Past due accounts will be charged at the rate of 1.5% per month (18% per annum).

Disclaimer:

Every effort has been made to ensure that the information on this website is correct, but we can not guarantee 100% accuracy and reserve the right to change the information on this website at any time without notice.